Making a healthy lifestyle change can be challenging and we know that giving people information alone does not lead to behaviour change. We are here to support your patient to adopt a healthier lifestyle and take control of their health & wellbeing. When an individual joins the service, our advisors help them connect with the support that's right for them, which could include simple brief advice, signposting to community offers and programmes, or LiveWell Coaching.
This 1:1 support service combines coaching skills (such as motivational interviewing) with the latest behavioural science (the COM-B model) to help our clients set health and wellbeing goals, develop and implement plans to achieve them. We guide them through a process of identifying what needs to change, the most significant barrier and how to overcome this. Our COM-B framework means we can offer a range of evidence-based strategies for making a change, whilst also encouraging client choice and autonomy in which behaviour change techniques they'll use and how.
We offer up to six coaching sessions lasting 20 minutes each, by telephone. This includes developing an exit strategy and if-then plans to help the person maintain and continue to build a healthy lifestyle, leading to lasting change and health improvement.
LiveWell Coaching is open to all our clients and there are no specific eligibility criteria for the service. However, not all of our clients need or will benefit from coaching. Coaching is very much about collaboration between coach and client and relies on the coachee being committed to taking action to improve their wellbeing. Therefore, coaching is not well-suited to people who have no interest in improving their health or feel that they had no choice but to access the service. Coaching works best for those who are motivated to make a change but are facing barriers and need a little help in working out how to move forward.
For those who would like some support but do not want to speak to a coach, our digital tools may be of value: the Habit Hacker is accessible to all and guides the user to strategies they could try to overcome their barriers. They can also register and use their My LiveWell profile to track their progress and access personalised resources to support them.
To access coaching, an individual must first register with the service. Signpost your client to register online or by phone, or using Contact My Patient to send a text or email inviting your client to register. Our Wellness Advisors are able to tell them more about the service and connect them with a coach.