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Coaching at LiveWell Dorset

An overview of LiveWell Coaching

Making a healthy lifestyle change can be challenging and we know that giving people information alone does not lead to behaviour change. We are here to support your patient to adopt a healthier lifestyle and take control of their health & wellbeing. When an individual joins the service, our advisors help them connect with the support that's right for them, which could include simple brief advice, signposting to community offers and programmes, or LiveWell Coaching. 

What is LiveWell Coaching?

This 1:1 support service combines coaching skills (such as motivational interviewing) with the latest behavioural science (the COM-B model) to help our clients set health and wellbeing goals, develop and implement plans to achieve them. We guide them through a process of identifying what needs to change, the most significant barrier and how to overcome this. Our COM-B framework means we can offer a range of evidence-based strategies for making a change, whilst also encouraging client choice and autonomy in which behaviour change techniques they'll use and how. 

We offer up to six coaching sessions lasting 20 minutes each, by telephone. This includes developing an exit strategy and if-then plans to help the person maintain and continue to build a healthy lifestyle, leading to lasting change and health improvement.

Who is it for? 

LiveWell Coaching is open to all our clients and there are no specific eligibility criteria for the service. However, not all of our clients need or will benefit from coaching. Coaching is very much about collaboration between coach and client and relies on the coachee being committed to taking action to improve their wellbeing. Therefore, coaching is not well-suited to people who have no interest in improving their health or feel that they had no choice but to access the service. Coaching works best for those who are motivated to make a change but are facing barriers and need a little help in working out how to move forward.

For those who would like some support but do not want to speak to a coach, our digital tools may be of value: the Habit Hacker is accessible to all and guides the user to strategies they could try to overcome their barriers. They can also register and use their My LiveWell profile to track their progress and access personalised resources to support them. 

Coaching Story

"I was very 'down' when I made my initial approach to LiveWell in August. During recovery from my knee replacement in April, I wasn't able to be active and I got bored which led to bad habits. I'd have with coffee late morning and in the afternoon and a couple of chocolates with a cup of tea after dinner. I watched the scales move up and up...

Coaching from LiveWell made me think about why these habits had developed; strategies to help me tackle them and what could motivate me not to slip backwards. Five months on, I do feel I have permanently got rid of my bad habits - my husband got the Christmas chocolates out last night and asked if I wanted one. I wasn't even tempted! So since August, I have lost half a stone. I managed not to put any weight on over Christmas. We've gone for meals out, I've had wine at weekends and I've had an occasional biscuit or chocolate, but I have felt under control when deciding to eat or drink something.

So as the New Year starts, I am feeling very positive. I intend to try out a membership at my local leisure centre. I'm now able to walk well again, which is brilliant. I am ready to start planning healthy meals and have set myself a target of losing another half a stone."

How can my patient access LiveWell Coaching? 

To access coaching, an individual must first register with the service. Signpost your client to register online or by phone, or using Contact My Patient to send a text or email inviting your client to register. Our Wellness Advisors are able to tell them more about the service and connect them with a coach. 


How does this work?

The tailored approach LiveWell Dorset uses to come up with solutions to the things that are stopping us achieving our goals, is based upon work done by University College London developing the COM-B model of behaviour change. In this model, all behaviour is influenced by understanding a person’s capability to change, their opportunity to change and their motivation to change. By understanding which of these is the biggest barrier to change, we can tailor support accordingly. This model of behaviour change is at the centre of the support we offer, online and in person.

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Is this the first time that you've used our services, or have you already registered with us? To allow us to best serve you, please confirm whether you're new to LiveWell Dorset, or if you've spoken to us before and may have an existing account.

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To speak to one of our dedicated team and get the help you require please request a call back. All call backs from this service are free of charge to both landlines and mobile.

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Do you provide your consent to share your information with the LiveWell Dorset team – part of Public Health Dorset ?

When you register with LiveWell Dorset, we ask you some questions about you and your health (how much you smoke, how active you are, how much you drink and how much you weigh). We store that information and use it to shape our service offer to you – such as the advice we give or the extra services we connect you to. The only people who will see this information will be those involved in the delivery of the service and management of the data. If you would like to use extra services (such as slimming clubs and pharmacies) we have to share this information with them. For us to be able to put you in touch with these services, we must have your consent to share that information with the service (we’ll ask for that later, when if you sign up for extra services).

Before we can sign you up any further, we need to know:

  • You're happy for your personal information to be shared with LiveWell Dorset.
  • You understand what information may be shared and why, and that at times, our contact to you may be supported by technology partners, who have the same data protection standards and safeguards as we do
  • You acknowledge that you can withdraw your consent at any time by informing LiveWell Dorset.
  • You understand that if you do not give consent or withdraw consent then it could be difficult for us to connect you some of the services we offer.

If you require any more information to help you make your choice then please contact the LiveWell Dorset team on 0800 840 1628. All telephone conversations at LiveWell Dorset are recorded for quality and training purposes, and stored whilst you are registered as active within the service.

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Unfortunately we need your permission to store your personal information to help us to assess the best support we could provide or signpost you to. If at any stage you change your mind and are happy to provide your personal information please come back and visit us again.