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What is LiveWell Dorset?

LiveWell Dorset supports people to lead healthier lifestyles by helping them to become more active, stop smoking, drink less alcohol and maintain a healthy weight.

Funded by Public Health Dorset, LiveWell is a free service for adults living in Dorset. You can signpost your patients to LiveWell or you can register them online for support. 

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What does LiveWell Dorset do?

LiveWell Dorset uses evidence-based behavioural science to support people to make and sustain changes in their health behaviours.

Most people just need a little bit of help, a brief intervention or a nudge in the right direction. For those that need a little more help, LiveWell Dorset provides personalised, one-to-one telephone coaching.

Our Coaches are specialists in behaviour change. Using a combination of coaching skills and the COM-B model of behaviour change, they work with individuals to understand the barriers to healthy lifestyle change and help them to overcome these barriers. Our use of COM-B has been evaluated and validated by Newcastle University.

Our 1:1 LiveWell Coaching support includes:

  • behavioural ‘diagnosis’ - identifying the target behaviour the individual would like to change.
  • barrier ‘identification’ - understanding the person’s most significant challenge that is getting in the way of healthy change.
  • behavioural ‘prescription’ - supporting the individual to plan the actions they’ll take to overcome their barrier and move forward.

Does it work?

Yes. The service has served over 30,000 people over the past five years. Most people use the service after a recommendation from their GP. The service has been successful in supporting sustained behaviour change:

59% Successfully reduced their weight

69% Became more physically active

48% Stopped smoking

75% Reduced their alcohol intake


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My GP told me about LiveWell and encouraged me to give it a try. Through my daily walks and changes to my diet, I've lost two stone and have my blood sugar level under control.

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How does this work?

The tailored approach LiveWell Dorset uses to come up with solutions to the things that are stopping us achieving our goals, is based upon work done by University College London developing the COM-B model of behaviour change. In this model, all behaviour is influenced by understanding a person’s capability to change, their opportunity to change and their motivation to change. By understanding which of these is the biggest barrier to change, we can tailor support accordingly. This model of behaviour change is at the centre of the support we offer, online and in person.

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Is this the first time that you've used our services, or have you already registered with us? To allow us to best serve you, please confirm whether you're new to LiveWell Dorset, or if you've spoken to us before and may have an existing account.

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To speak to one of our dedicated team and get the help you require please request a call back. All call backs from this service are free of charge to both landlines and mobile.

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Do you provide your consent to share your information with the LiveWell Dorset team – part of Public Health Dorset ?

When you register with LiveWell Dorset, we ask you some questions about you and your health (how much you smoke, how active you are, how much you drink and how much you weigh). We store that information and use it to shape our service offer to you – such as the advice we give or the extra services we connect you to. The only people who will see this information will be those involved in the delivery of the service and management of the data. If you would like to use extra services (such as slimming clubs and pharmacies) we have to share this information with them. For us to be able to put you in touch with these services, we must have your consent to share that information with the service (we’ll ask for that later, when if you sign up for extra services).

Before we can sign you up any further, we need to know:

  • You're happy for your personal information to be shared with LiveWell Dorset.
  • You understand what information may be shared and why, and that at times, our contact to you may be supported by technology partners, who have the same data protection standards and safeguards as we do
  • You acknowledge that you can withdraw your consent at any time by informing LiveWell Dorset.
  • You understand that if you do not give consent or withdraw consent then it could be difficult for us to connect you some of the services we offer.

If you require any more information to help you make your choice then please contact the LiveWell Dorset team on 0800 840 1628. All telephone conversations at LiveWell Dorset are recorded for quality and training purposes, and stored whilst you are registered as active within the service.

Yes I consent

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Unfortunately we need your permission to store your personal information to help us to assess the best support we could provide or signpost you to. If at any stage you change your mind and are happy to provide your personal information please come back and visit us again.