The My LiveWell guide

Understanding your new personalised digital record

Welcome to My LiveWell

My LiveWell is an interactive tool that you can use to engage with your coach, and the plan you will build together, in between sessions. It will also help you to remember the work you did with your coach after you have completed your sessions.

YOUR Plan

Your ‘plan’ is a space for you and your coach to record your overarching goal and the things that might be stopping you from reaching your goal. Here you will also find the different techniques you have agreed to try with your coach – keep them updated on your progress by selecting an emoji for each one. If you’re struggling, let your coach know by choosing a sad face to show this. If your coach has suggested you read a specific article or suggested an event you might like to attend, you will also find these here on your plan.

YOUR Sessions

This is where you’ll see the sessions you have booked with your coach. You will also see when you will be due to catch-up after you have completed your sessions – these will be around 3, 6, and 12 months. If you are not able to attend a session, you are able to use this page to reschedule or cancel your appointment.

YOUR Actions

Breaking your plan down into smaller actions can make it easier to complete. If you and your coach agree on some specific actions you will take in between your sessions, this is where your coach will record them. You can update your coach on your progress by marking these as ‘complete’ once they’re done.

Your Messages

If at any point you would like some extra support from your coach, this is an easy way for you to get in contact with them. Your coach will be notified of your message and will aim to respond within 48 working hours (excludes weekends).

YOUR ACCOUNT

Here you will able to keep your details up to date, ensuring we are always able to contact you. You will be able to change your home address and phone easily, without having to contact LiveWell over the phone.

How does this work?

The tailored approach LiveWell Dorset uses to come up with solutions to the things that are stopping us achieving our goals, is based upon work done by University College London developing the COM-B model of behaviour change. In this model, all behaviour is influenced by understanding a person’s capability to change, their opportunity to change and their motivation to change. By understanding which of these is the biggest barrier to change, we can tailor support accordingly. This model of behaviour change is at the centre of the support we offer, online and in person.

Your Favourites?

Welcome!

Is this the first time that you've used our services, or have you already registered with us? To allow us to best serve you, please confirm whether you're new to LiveWell Dorset, or if you've spoken to us before and may have an existing account.

Welcome back, it's good to hear from you again!

To speak to one of our dedicated team and get the help you require please request a call back. All call backs from this service are free of charge to both landlines and mobile.

Request a Call Back

Do you provide your consent to share your information with the LiveWell Dorset team – part of Public Health Dorset ?

When you register with LiveWell Dorset, we ask you some questions about you and your health (how much you smoke, how active you are, how much you drink and how much you weigh). We store that information and use it to shape our service offer to you – such as the advice we give or the extra services we connect you to. The only people who will see this information will be those involved in the delivery of the service and management of the data. If you would like to use extra services (such as slimming clubs and pharmacies) we have to share this information with them. For us to be able to put you in touch with these services, we must have your consent to share that information with the service (we’ll ask for that later, when if you sign up for extra services).

Before we can sign you up any further, we need to know:

You're happy for your personal information to be shared with LiveWell Dorset.
You understand what information may be shared and why, and that at times, our contact to you may be supported by technology partners, who have the same data protection standards and safeguards as we do
You acknowledge that you can withdraw your consent at any time by informing LiveWell Dorset.
You understand that if you do not give consent or withdraw consent then it could be difficult for us to connect you some of the services we offer.

If you require any more information to help you make your choice then please contact the LiveWell Dorset team on 0800 840 1628. All telephone conversations at LiveWell Dorset are recorded for quality and training purposes, and stored whilst you are registered as active within the service.

Yes I consent

Sorry we can't continue at the moment

Unfortunately we need your permission to store your personal information to help us to assess the best support we could provide or signpost you to. If at any stage you change your mind and are happy to provide your personal information please come back and visit us again.