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Privacy Policy

What we do

LiveWell Dorset is an integrated health improvement and lifestyle service, that supports people across Bournemouth, Poole and Dorset to lead healthy lifestyles. We support people to stop smoking, cut down their alcohol intake, take part in more exercise, lose weight and/or eat more healthily. We do this in a few ways:

  • 1:1 coaching support and advice to local people, helping them to make long term changes to benefit their health
  • Connect people across Bournemouth, Poole and Dorset with opportunities in the community such as weight loss services, stop smoking services and local physical activity groups
  • Deliver behaviour change, motivational interviewing and a range of training sessions to local health professionals

LiveWell Dorset is run by Public Health Dorset, who work as a part of Bournemouth Borough Council, Borough of Poole Council and Dorset County Council. Public Health Dorset work to improve and protect the health of the whole population in Bournemouth, Poole and Dorset.

What information we use and why

To do our job we need information about people’s health and wellbeing. This data comes directly from the people who use our service. We use this information to make sure the service we offer people is appropriate for them. We ask people for personal information when they join the service, then 3, 6 and 12 months after their sign-up date we’ll ask them for the same information again. This means we can understand what has or hasn’t worked for every one of our service users, and we can tailor their support in the future. By doing this, we can also look at the overall effectiveness of our service, to learn where we need to improve how we help people.

The kinds of information we use

Sometimes we collect personal data; where we do so we will make it clear when we collect this personal information why we need it and what we intend to do with it. We use information to help us provide the right healthy lifestyle support to our service users. As part of this, we ask for a small amount of information relating to our user’s health, as well as a small amount of personal information.

With consent, we ask everyone who signs up to our service for their name, date of birth, postcode, ethnicity, address, contact information such as email address and / or telephone number. From time to time, this data could allow individuals using LiveWell Dorset to be identified. We also ask people signing up their height and weight to calculate their body mass index (BMI), how active they are each week, whether they smoke and how many alcohol drinks they have a week.

We ask people to share this information with us in a few ways; over the telephone, over email or using this website.

We don’t ask any of our service users for clinical information, or any information not relating to LiveWell Dorset.

How we protect the information we use

We take our legal and professional obligations to protect the confidentiality of personal information very seriously.

All the information our users share with us is stored securely in our LiveWell Dorset database, which is backed up to a UK based server. The server is looked after by a company called QuoStar (information here). Only staff (LiveWell Dorset and Public Health Dorset) who require access for the running of the service LiveWell Dorset staff have access to the LiveWell Dorset database.

We take appropriate security measures to prevent the personal data we hold being accidentally or deliberately compromised. These measures are backed up by reliable policies and procedures and well-trained staff. We ensure that we permanently delete any information that we no longer need to hold.

Who we share information with

Much of the information we produce is in the form of anonymous statistics published in reports and papers. Sometimes these will be for internal evaluation purposes to understand how the service is running, at other times information may be for the Joint Public Health Board, the two Health and Wellbeing Boards and other partners such as local health professionals who refer their patients into LiveWell Dorset.

We never publish information that could be used to directly identify an individual. We only share information about individuals when the direct consent of patients has been obtained or when there is a clear basis in the law for that information to be shared. The Dorset Information Sharing Charter provides us with a robust foundation for the lawful, secure and confidential sharing of personal information with partner organisations that we work with. It enables us to meet our statutory obligations and share information safely to enable integrated service provision across the county and better outcomes for its residents.

We don’t currently share any personal level data collected through our service with your GP. If that changes, we’ll ask for your consent to share your information with your GP. We would only share personal information with your consent.

Information collected through our website

When someone visits our website they do not need to give us any personal information. We do use a third party service to collect standard internet log information and details of visitor behaviour patterns. We use this to find out things such as the number of visitors to the various parts of the site to help us in developing and improving our site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow this service to make any attempt to find out the identities of those visiting our website.

In some parts of the website we may give you the option to sign-up to LiveWell Dorset. Where this happens, we will ask you for contact details and personal information so that we can register you with the service accordingly. Once you have registered, we will contact you in the same way we contact clients who register over the phone.

If we do want to use personal information collected on the website in any other way we will make this clear as we collect it so that you can choose whether to give us this information or not. We may process this information so that it does not identify anyone, and then use it to help us and people we work with to plan how we develop and improve what we all do.

How we use cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Any cookies we use do not contain any record of the information you enter, of any other personal information.

A cookie cannot read data off your hard disk, read cookie files created by other websites or damage your system.

Links to other websites

This privacy notice does not cover the links within our website linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Opting Out

You have the right to request that LiveWell Dorset stop processing your personal data. However, if this request is approved this may cause delays or prevent us delivering a service to you. Where possible we will seek to comply with your request but we may need to hold or process information in connection with one or more of the Council’s legal functions.

You have the right to opt out of LiveWell Dorset receiving or holding your personal identifiable information. There are occasions where we will have a legal duty to share information, for example for safeguarding or criminal issues. The process for opting out will depend on the specific data is and what programme it relates to. For further information, please contact the LiveWell Dorset team at the address below.

Legal basis

Section 42 (4) of the Statistics and Registration Service Act (2007) as amended by section 287 of the Health and Social Care Act (2012) and Regulation 3 of the Health Service (Control of Patient Information) Regulations 2002.

Further queries

This privacy notice was written to be clear and concise. It does not provide exhaustive detail of all aspects of LiveWell Dorset’s collection and use of information, including personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

You may also ask to find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998 using the contact details below. If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

If you require independent advice please visit the website of the Information Commissioner’s Office.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 29th January 2018.

How does this work?

The tailored approach LiveWell Dorset uses to come up with solutions to the things that are stopping us achieving our goals, is based upon work done by University College London developing the COM-B model of behaviour change. In this model, all behaviour is influenced by understanding a person’s capability to change, their opportunity to change and their motivation to change. By understanding which of these is the biggest barrier to change, we can tailor support accordingly. This model of behaviour change is at the centre of the support we offer, online and in person.

Are you new LiveWell Dorset?

To allow us to best serve you and ensure we're giving you the best advise please confirm whether you're new to LiveWell Dorset or whether you have spoken with us before and may have an existing account?

Welcome back, it's good to hear from you again!

To speak to one of our dedicated team and get the help you require please request a call back. All call backs from this service are free of charge to both landlines and mobile.

Request a Call Back

Do you provide your consent to share your information with the LiveWell Dorset team – part of Public Health Dorset ?

When you register with LiveWell Dorset, we ask you some questions about you and your health (how much you smoke, how active you are, how much you drink and how much you weigh). We store that information and use it to shape our service offer to you – such as the advice we give or the extra services we connect you to. The only people who will see this information will be those involved in the delivery of the service and management of the data. If you would like to use extra services (such as slimming clubs and pharmacies) we have to share this information with them. For us to be able to put you in touch with these services, we must have your consent to share that information with the service (we’ll ask for that later, when if you sign up for extra services).

Before we can sign you up any further, we need to know:

  • You're happy for your personal information to be shared with LiveWell Dorset.
  • You understand what information may be shared and why, and that at times, our contact to you may be supported by technology partners, who have the same data protection standards and safeguards as we do
  • You acknowledge that you can withdraw your consent at any time by informing LiveWell Dorset.
  • You understand that if you do not give consent or withdraw consent then it could be difficult for us to connect you some of the services we offer.

If you require any more information to help you make your choice then please contact the LiveWell Dorset team on 0800 840 1628. All telephone conversations at LiveWell Dorset are recorded for quality and training purposes, and stored whilst you are registered as active within the service.

Yes I consent

Sorry we can't continue at the moment

Unfortunately we need your permission to store your personal information to help us to assess the best support we could provide or signpost you to. If at any stage you change your mind and are happy to provide your personal information please come back and visit us again.